FAQs
Quick answers to common questions about listing and managing on Bookkoo.
How much is Bookkoo's platform fee?
We charge a very reasonable, low fee based on your situation. Product hosting and management are free — you only pay when you receive successful bookings. Contact us if you would like a quote tailored to your business.
Can I manage my inventory on Bookkoo?
Yes. You can configure departure times, date ranges, weekday rules, capacity per availability, and pricing by passenger type — all from your product editor. Changes apply to future bookings according to the rules you set.
When does Bookkoo release booking funds to suppliers?
After a customer pays for a booking, Bookkoo holds the eligible proceeds until twenty (20) calendar days after the scheduled departure date. This holding period helps protect customers and gives time to resolve issues before payout.
How and when can I withdraw my payout?
After the holding period, Bookkoo automatically transfers the net amount to your connected payment gateway account (such as Stripe Connect). Funds are typically available to withdraw in that account one (1) calendar day after the transfer is initiated, subject to your payment provider's policies.
What happens to payouts when a customer files a complaint?
If a customer submits a complaint about an order, payout for that booking may be paused and held by Bookkoo until the complaint is reviewed and resolved. Automatic transfers and withdrawals will not proceed for affected orders while the complaint remains open.
If you do not find what you need here, contact our team and we will help you as soon as we can.